It sounds like you're referencing (a popular free plugin for Adobe After Effects) and perhaps an update ("upd") or an issue related to it.
Ensure AE is completely shut down before running the installer. video copilot fx console upd
Here's the current situation with FX Console and possible updates: Video Copilot’s FX Console It sounds like you're
Take high-resolution snapshots of your composition and save them to a gallery or clipboard. video copilot fx console upd