Here’s a short, technical-style piece written as if it’s part of a release note, product description, or internal documentation for :
Ensure the Technician is also using a compatible version. While v1.9.7 is robust, using a significantly older technician version with a newer customer module (or vice versa) can cause "Protocol Error" messages. USB Redirector Technician Edition – Customer Module v197
To use the Customer Module version 1.9.7, follow these steps: Launch the Technician App : The technician must first run the full USB Redirector Technician Edition on their computer. Run the Customer Module : The customer runs the portable module on their own PC. : The customer must have Administrator rights to run the module. Enter Connection Details Run the Customer Module : The customer runs
The customer enters the Technician's IP address or the provided ID into the "Technician Address" field. USB Redirector Technician Edition – Customer Module v197