The Hardware Information Does Not Match — With Your Dongle Please Contact Autodata ((better))

Guide: “The hardware information does not match with your dongle — please contact Autodata”

Step E: Disable Antivirus Temporarily

Sometimes antivirus software blocks the communication between the software and the dongle, interpreting it as suspicious behavior.

Before You Call or Email, Gather This Information:

Reinstall AUTODATA software: Use the latest installer provided by Autodata; follow vendor instructions for uninstall → reboot → install.

Check for multiple installations: Remove old versions and leftover files (if comfortable editing registry/files) or use vendor cleanup tools.

Prevention for the Future