3233 Pacific Coast Highway
Torrance, CA 90505
The case led to significant changes in how retail and hospitality chains train staff to handle calls from law enforcement. It serves as a stark reminder that official-sounding requests must be verified through proper channels. The case led to significant changes in how
On April 9, 2004, a man calling himself "Officer Scott" phoned the McDonald’s restaurant. He spoke with the manager on duty, Donna Jean Summers, claiming that a young female employee had stolen a purse. Through a series of increasingly invasive instructions, the caller persuaded Summers and others to detain Louise Ogborn in a back office. Resilience: Louise’s journey shows how ordinary jobs can